Business Communication – Set 3 January 29, 2025 by aasi 0% Report a question What’s wrong with this question? You cannot submit an empty report. Please add some details. 1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950 Business Communication – Set 3 Dear ! This is Business Communication – Set 3 Quiz and it contains 50 questions. Keep Learning! 1 / 50 1) Goals help us to __________. Communicate work Success motivate 2 / 50 2) Our address and phone number are shown on our_________ letterhead snailmail postage salutation 3 / 50 3) The primary goal of the beginning of a persuasive message is to sell the idea gain the reader's attention establish a courteous tone present the pros and cons of the message 4 / 50 4) Which of the following is not one of the three major types of appeals discussed in the text? logic based emotion based psychology based character based 5 / 50 5) Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as business communication small-group communication personal communication rhetorical communication 6 / 50 6) Which of the following is not part of a cover letter? salutation return address references close 7 / 50 7) The simplified style business letter has Indentation A complimentary close A subject line A salutation 8 / 50 8) Modern business letters are usually written in simplified style indented style full-block style semi-block style 9 / 50 9) Modern business letters are usually written in: indented style semi-block style simplified style full-block style 10 / 50 10) ___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Periodic reports Formal reports Progress reports Conference reports 11 / 50 11) Form letters are also known as formal letters circular letters persuasive sales letters bad news letters 12 / 50 12) Persuasive messages should be written in the __________ order. indirect passive direct ndecisive 13 / 50 13) Which of the following is a correct dateline for a business letter? August, 20, 1998 20-Aug-98 August 20, 1998 Aug 20 1998 14 / 50 14) The form of communication used most of the time for written messages to persons inside your organization is called Memorandum Business letter Pamphlet Adjustment letter 15 / 50 15) Form letters are also known as: circular letters formal letters bad news letters persuasive sales letters 16 / 50 16) A memorandum (memo) is considered a brief form of written communication for: internal use external use formal use legal use 17 / 50 17) The central appeal in a persuasive letter emphasizes how the reader will benefit from the request is introduced early on in the message is presented in you-viewpoint language all of these 18 / 50 18) Good business letters are characterized by the following personal quality of the writer seriousness humour sincerity formality 19 / 50 19) As per Newman and Summer Communication is the Exchange of Facts opinion emotions all of these 20 / 50 20) A memorandum (memo) is considered a brief form of written communication for legal use formal use internal use external use 21 / 50 21) An effective oral presentation process follows _________ steps. 4 3 6 5 22 / 50 22) Good business letters are characterized by the following personal quality of the writer seriousness humour sincerity formality 23 / 50 23) When working to create and maintain a favorable relationship with a receiver, a sender should do just what the receiver expects impress the receiver by using technical terms stress mutual interests and benefits use positive wording 24 / 50 24) Communication is the task of imparting ________ training information knowledge message 25 / 50 25) Set off the list of Do and Donts by using ___________. Body letter heads Bullets Formal 26 / 50 26) The first goal in writing a business letter is to get the recipients ………. address attention services trade 27 / 50 27) ___________ reports are usually short messages with natural, casual use of language. Conference Periodic Informal Formal 28 / 50 28) Effective professional correspondence uses an appropriate style, clear and concise language, and the passive voice the active voice open punctuation mixed punctuation 29 / 50 29) The conclusion or ending paragraph should bring the communication to a polite and ……… close. businesslike interminable measurable subtle 30 / 50 30) In developing the plan for a persuasive message, consider primarily the writer's perspective try to predict the reader's reaction cover the pros and cons equally all of these 31 / 50 31) The following is the permanent records for business Business letters Ledgers Production reports All of these 32 / 50 32) A good business letter is simple and straightforward without being simplistic or ………. panoramic paternal patriotic patronizing 33 / 50 33) When a group agrees to support and commit to the decision of the group, they have reached a consensus a census a solution an analysis 34 / 50 34) To decode a message is to translate ideas into code interpret a message reject a message evaluate a message 35 / 50 35) The most modern letter style is modified-block full-block simplified block 36 / 50 36) A persuasive message will fail if it does not focus on what is in it for the reader it only lists facts it moves too slowly all of these 37 / 50 37) The _________ of business letter is called layout. Body content pattern all of these 38 / 50 38) Which of the following terms best describes the grapevine as a communication pattern? Diagonal Informal Serial Verbal 39 / 50 39) In block text format, you do not_________each paragraph indent punctuation margin transition x 40 / 50 40) Body of a letter is divided into ________ parts. 3 4 5 6 41 / 50 41) Feedback is a listeners verbal critique of your message aversion to a message acceptance of a message verbal or nonverbal responses to a message 42 / 50 42) The ________ body of the presentation should be broken into short and clear units Main middle upper lower 43 / 50 43) Letters that please the receiver are called Yes letters routine letters invitation letters good-news letters 44 / 50 44) The envelope indicated that there was ,_________ but in fact there was only a letter inside an enclosure a sender A salutation an indent 45 / 50 45) The following is (are) the most effective ways of communication. Verbal Non Verbal Written All of these 46 / 50 46) Simplicity in writing means essentially plainness the use of simple sentences the use of simple tense the use of simple words 47 / 50 47) Simplicity in writing means essentially: the use of simple sentences the use of simple words the use of simple tense plainness 48 / 50 48) Good business letters are characterized by the following personal quality of the writer: seriousness sincerity formality Humour 49 / 50 49) In circular letters personal interest is created by using the word_________. You Our customers Everybody Dear customers 50 / 50 50) Business letters produce immediate effect because they are: interesting brief formal informal Your score isThe average score is 0%🎉 Challenge alert! 💡 Share this quiz with your friends and see who scores the highest! 🏆🤩🔥 LinkedIn Facebook Follow Us @ 0% Restart quiz Exit We’d love to hear your thoughts! 📝 Share your valuable review with us. 🙌 🌟 Thank you for your support! 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