Business Communication - Set 3

Business Communication – Set 3

Dear ! This is Business Communication – Set 3 Quiz and it contains 50 questions.

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1 / 50

1) The envelope indicated that there was ,_________ but in fact there was only a letter inside

an enclosure

a sender

A salutation

an indent

2 / 50

2) Which of the following is not one of the three major types of appeals discussed in the text?

logic based

emotion based

psychology based

character based

3 / 50

3) Form letters are also known as

formal letters

circular letters

persuasive sales letters

bad news letters

4 / 50

4) An effective oral presentation process follows _________ steps.

5 / 50

5) A memorandum (memo) is considered a brief form of written communication for

legal use

formal use

internal use

external use

6 / 50

6) Good business letters are characterized by the following personal quality of the writer:

seriousness

sincerity

formality

Humour

7 / 50

7) Business letters produce immediate effect because they are:

interesting

brief

formal

informal

8 / 50

8) The following is the permanent records for business

Business letters

Ledgers

Production reports

All of these

9 / 50

9) Which of the following terms best describes the grapevine as a communication pattern?

Diagonal

Informal

Serial

Verbal

10 / 50

10) The first goal in writing a business letter is to get the recipients ……….

address

attention

services

trade

11 / 50

11) Effective professional correspondence uses an appropriate style, clear and concise language, and

the passive voice

the active voice

open punctuation

mixed punctuation

12 / 50

12) Form letters are also known as:

circular letters

formal letters

bad news letters

persuasive sales letters

13 / 50

13) In circular letters personal interest is created by using the word_________.

You

Our customers

Everybody

Dear customers

14 / 50

14) To decode a message is to

translate ideas into code

interpret a message

reject a message

evaluate a message

15 / 50

15) When working to create and maintain a favorable relationship with a receiver, a sender should

do just what the receiver expects

impress the receiver by using technical terms

stress mutual interests and benefits

use positive wording

16 / 50

16) A memorandum (memo) is considered a brief form of written communication for:

internal use

external use

formal use

legal use

17 / 50

17) The central appeal in a persuasive letter

emphasizes how the reader will benefit from the request

is introduced early on in the message

is presented in you-viewpoint language

all of these

18 / 50

18) Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as

business communication

small-group communication

personal communication

rhetorical communication

19 / 50

19) The simplified style business letter has

Indentation

A complimentary close

A subject line

A salutation

20 / 50

20) Goals help us to __________.

Communicate

work

Success

motivate

21 / 50

21) Modern business letters are usually written in

simplified style

indented style

full-block style

semi-block style

22 / 50

22) Persuasive messages should be written in the __________ order.

indirect

passive

direct

ndecisive

23 / 50

23) Simplicity in writing means essentially:

the use of simple sentences

the use of simple words

the use of simple tense

plainness

24 / 50

24) The primary goal of the beginning of a persuasive message is to

sell the idea

gain the reader's attention

establish a courteous tone

present the pros and cons of the message

25 / 50

25) Good business letters are characterized by the following personal quality of the writer

seriousness

humour

sincerity

formality

26 / 50

26) Modern business letters are usually written in:

indented style

semi-block style

simplified style

full-block style

27 / 50

27) The ________ body of the presentation should be broken into short and clear units

Main

middle

upper

lower

28 / 50

28) Feedback is a listeners

verbal critique of your message

aversion to a message

acceptance of a message

verbal or nonverbal responses to a message

29 / 50

29) Simplicity in writing means essentially

plainness

the use of simple sentences

the use of simple tense

the use of simple words

30 / 50

30) Communication is the task of imparting ________

training

information

knowledge

message

31 / 50

31) Which of the following is not part of a cover letter?

salutation

return address

references

32 / 50

32) In developing the plan for a persuasive message,

consider primarily the writer's perspective

try to predict the reader's reaction

cover the pros and cons equally

all of these

33 / 50

33) Which of the following is a correct dateline for a business letter?

August, 20, 1998

20-Aug-98

August 20, 1998

Aug 20 1998

34 / 50

34) Our address and phone number are shown on our_________

letterhead

snailmail

postage

salutation

35 / 50

35) Good business letters are characterized by the following personal quality of the writer

seriousness

humour

sincerity

formality

36 / 50

36) The conclusion or ending paragraph should bring the communication to a polite and ……… close.

businesslike

interminable

measurable

subtle

37 / 50

37) As per Newman and Summer Communication is the Exchange of

Facts

opinion

emotions

all of these

38 / 50

38) The most modern letter style is

modified-block

full-block

simplified

block

39 / 50

39) A good business letter is simple and straightforward without being simplistic or ……….

panoramic

paternal

patriotic

patronizing

40 / 50

40) Set off the list of Do and Donts by using ___________.

Body

letter heads

Bullets

Formal

41 / 50

41) The _________ of business letter is called layout.

Body

content

pattern

all of these

42 / 50

42) ___________ reports are usually short messages with natural, casual use of language.

Conference

Periodic

Informal

Formal

43 / 50

43) Body of a letter is divided into ________ parts.

44 / 50

44) When a group agrees to support and commit to the decision of the group, they have reached

a consensus

a census

a solution

an analysis

45 / 50

45) A persuasive message will fail if

it does not focus on what is in it for the reader

it only lists facts

it moves too slowly

all of these

46 / 50

46) The form of communication used most of the time for written messages to persons inside your organization is called

Memorandum

Business letter

Pamphlet

Adjustment letter

47 / 50

47) ___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

Periodic reports

Formal reports

Progress reports

Conference reports

48 / 50

48) In block text format, you do not_________each paragraph

indent

punctuation

margin

transition x

49 / 50

49) Letters that please the receiver are called

Yes letters

routine letters

invitation letters

good-news letters

50 / 50

50) The following is (are) the most effective ways of communication.

Verbal

Non Verbal

Written

All of these

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⟵ अघिल्लो सेट (Previous) Business Communication – Set 2

ACTIVE PRACTICE SET

Business Communication – Set 3 अभ्यास जारी राख्नुहोस् • Business Communication

अर्को सेट (Next Set) ⟶ Business Communication – Set 4

Business Communication – Set 3

Business Communication – Set 3

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