Business Communication – Set 2 January 29, 2025 by aasi 0% Report a question What’s wrong with this question? You cannot submit an empty report. Please add some details. 1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950 Business Communication – Set 2 Dear ! This is Business Communication – Set 2 Quiz and it contains 50 questions. Keep Learning! 1 / 50 1) Surveys, suggestion boxes, and employee newsletters are considered to be __________ types of communication. downward upward grapevine lateral 2 / 50 2) A message can only be deemed effective when it is repeated back as proof of understanding communicated face-to-face delivered with confidence understood by others and produces the intended results 3 / 50 3) Rumours are likely to spread fastest in all of the following instances except when the rumour seems credible the recipient is emotionally anxious the information is important to those involved the recipient is not concerned about the information 4 / 50 4) What type of communication does a report to a customer from an employer is Manager communication officer communication administrator communication Official communication 5 / 50 5) Learning to communicate with others is key to winning the approval of everyone around you establishing rewarding relationships never being misunderstood eliminating all of your listeners' physiological noise 6 / 50 6) Communication following strict lines of authority and reporting relationships is known as open door policy chain of command effective communication the grapevine 7 / 50 7) All of the following might be used to improve organizational communication except surveys and feedback management training filtering TV networks 8 / 50 8) An example of a communication channel is face-to-face conversation feedback context noise 9 / 50 9) In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message. the person who encodes an idea message interference a message pathway the person who decodes a message 10 / 50 10) Raised eyebrows and shrugs are examples of body language cross-cultural communication poor communication good communication 11 / 50 11) Which of the following sentences is least effective in driving for the sale? Visit our web site today to order your tickets for the Super Bowl We hope to hear from you soon Mail the enclosed card now–your free gift is waiting Call our 800-number within 24 hours to place your order for the Mac II recorder 12 / 50 12) Which of the following is a good example of horizontal flow in an organization? When employees give their supervisors reports listing their accomplishments during the last year When the department heads of marketing and research get together for a meeting When, at a party, the vice-president's secretary tells the husband of one of the employees about plans for layoffs When a supervisor issues a statement to all subordinates explaining new travel policies 13 / 50 13) Human communication is essentially perfect imperfect short-lived emotional 14 / 50 14) __________ is not one of the 7 Cs of communication: conciseness correctness clarity character 15 / 50 15) Which is not the type of communication channel Speaking, listening Writing, reading Visualizing, observing Thinking, acting 16 / 50 16) What type of audience are, people who have to act or make decisions on the basis of the report Primary Secondary Immediate None of these 17 / 50 17) Exchange of ideas between two or more persons is Understanding Telling communication listening 18 / 50 18) What is the primary purpose of report To control problems, sell products and services To analyze problems and predict practical alternatives To monitor and control production, sales, shipping, etc To solve problems and supply facts 19 / 50 19) Informative writing focuses primarily on the writer reader latest news subject under discussion 20 / 50 20) In business, the purpose of writing is mainly to entertain Both inform and persuade persuade inform 21 / 50 21) All of the following might be involved in nonverbal communication except touch facial expressions gestures phone messages 22 / 50 22) Effective communication is essentially a both a one-way and a two-way process two-way process one-way process three-way process 23 / 50 23) __________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems. Interpersonal communication Upward communication Directional communication Occupational communication 24 / 50 24) Which of the following is accomplished initially while planning a report Defining purpose Identifying the sequence in which tasks should be performed Preparing a work plan None of these 25 / 50 25) What is necessary for effective communication to occur? the right environment, the right people, a message in a timely manner the right information, the right environment, feedback the right people, the right information, a message in a timely manner the right people, feedback, the right information 26 / 50 26) Organizational communication includes interviewing potential employees resolving conflicts presenting and selling ideas All of these 27 / 50 27) The first opportunity to gain the reader’s attention in a direct mail letter is in the attention line in the opening paragraph in the top margin on the envelope 28 / 50 28) The word communication is derived from communis (Latin) which means: common community message oral speech 29 / 50 29) Feedback can come in the form of environmental noise nonverbal communication only verbal communication only verbal and nonverbal listener responses 30 / 50 30) Any factor which disturbs, confuses, or interferes with the communication of a message is known as Noise Inaccurate encoding Inaccurate decoding Disturbance 31 / 50 31) In interpersonal communication, ethics are important stand in the way of honesty increase barriers to understanding are not a consideration 32 / 50 32) When communicating with people from a different culture it is best to assume differences until similarity is proven similar interpretation of symbols similar understanding of ideas people are all the same 33 / 50 33) The information of MIS comes from the Internal source External source Both Internal and External sources None of these 34 / 50 34) Communication between departments or functional units of companies is known as department communication upward communication command communication horizontal communication 35 / 50 35) Three ways in which communication flows through formal organizational channels are called loose coupling, tight coupling, and uncoupling positive flow, negative flow, and peripheral flow downward flow, upward flow, and horizontal flow the grapevine, the gatekeeper, and the network 36 / 50 36) If there is no receiver, there is no communication sender Message Media 37 / 50 37) Lack of openness in communication reduces employee satisfaction has no effect on employee satisfaction reduces management satisfaction shows good management control 38 / 50 38) Which of the following problems can occur as a result of ineffective downward flow? Employees feeling that they don't receive enough information to do their jobs Employees feeling that they receive too much information Employees feeling the information they do receive is not the information they need All of these 39 / 50 39) What writing style is usually used in reports Objective and detached Personal and critical Emotive and judgmental Subjective and detached 40 / 50 40) Which of the following is a communication issue facing today organizations? How technology can best serve the organization Relationships and their effects on organizations Sexual harassment in the workplace All of these 41 / 50 41) Which of the following is an example of a nonverbal message? Yelling Eye contact Jargon Mumbling 42 / 50 42) In general, human beings are Indifferent communicators Perfect communicators Good communicators Poor communicators 43 / 50 43) What does an report presents Always state the research question or hypothesis and are written in first person to show that the author takes responsibility for the findings Usually a review of the literature, the findings, a discussion and recommendations Always present recommendations as well as an outline of the methods used and the findings At least a review of the literature, the methods used, the findings and a discussion They have some common elements but may vary in overall organisational structure 44 / 50 44) The ability to communicate effectively is a natural talent that cannot be learned depends on the education level of those around you can be learned depends on not using technology to send messages 45 / 50 45) Which of the following is not a barrier to effective communication? language defensiveness filtering channel richness 46 / 50 46) Communication without words is called Non- verbal communication Verbal Oral communication Written communication 47 / 50 47) As a process of sharing thoughts and ideas, communication suffers mainly from both physical and non-physical barriers non-physical barriers gender differences physical barriers 48 / 50 48) In writing business letters, one has to be dull formal conventional friendly 49 / 50 49) Select the statement that is not true of sales letters. The layout can differ from that of the traditional letter A headline could replace the inside address The letter should avoid sentence fragments and choppy paragraphing Attention-gaining devices are used to capture the reader 50 / 50 50) Generally speaking, in business we communicate to both persuade and inform only to persuade only to inform only to entertain Your score isThe average score is 0%🎉 Challenge alert! 💡 Share this quiz with your friends and see who scores the highest! 🏆🤩🔥 LinkedIn Facebook Follow Us @ 0% Restart quiz Exit We’d love to hear your thoughts! 📝 Share your valuable review with us. 🙌 🌟 Thank you for your support! Your feedback means the world to us. 🙏💖 Send feedback
