Business Communication – Set 1 January 29, 2025 by aasi 0% Report a question What’s wrong with this question? You cannot submit an empty report. Please add some details. 1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950 Business Communication – Set 1 Dear ! This is Business Communication – Set 1 Quiz and it contains 50 questions. Keep Learning! 1 / 50 1) Registering sound vibrations Hearing Verbal communication Non – Verbal communication Listening 2 / 50 2) Oral communication is the interchange of _____________ between the sender and receiver. written messages verbal messages cues and clues signs and gestures 3 / 50 3) _________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization. MIS DSS MRS none of these 4 / 50 4) _____________barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc interpersonal physical technological organizational 5 / 50 5) ________ of the letter consists of main message. Heading Body Greeting Closing 6 / 50 6) _____________ include investigation of an issue or problem or Calculation of financial ratios of a company. Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports 7 / 50 7) _______________ are usually short messages with natural, casual use of language Formal reports Informal reports Short reports Progress report 8 / 50 8) The ________ body of the presentation should be broken into short and clear units Main Middle Upper Lower 9 / 50 9) A common fallacy about manager is that he must be Loud Flamboyant Drinker All of these 10 / 50 10) _____________ letter is the reply to complaint. Adjustment An inquiry Collection Sales 11 / 50 11) ___________ include investigation of an issue or problem or Calculation of financial ratios of a company. Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports 12 / 50 12) Which of the following is considered a method to help overcome personal barriers to effective communication? Impulsive behavior Poor administrative practices Engaging in excessive impression management Improvement of listening skills 13 / 50 13) MIS normally found in a manufacturing organization will not be suitable in the __________. service sector banking sector agriculture sector none of these 14 / 50 14) Internal information for MIS may come from any one of the following department. Customers care department HR department Marketing department Production department 15 / 50 15) __________ is a particular type of order in which the subordinate is not only ordered to do a job but also given guidance on how to do it Instruction Procedural persuasion Advice 16 / 50 16) Sales letters start with An easy and effective way An attention-getting device A smooth story Buffer 17 / 50 17) If the employees do not abide by the norms of organisation, or violate the rules and regulations the employer will give_________ to employee warning suggestion counselling advice 18 / 50 18) As per Newman and Summer Communication is the Exchange of Facts Opinion Emotions All of these 19 / 50 19) What is one of the major barriers to effective time management? Procrastination Being well organized Lack of money Lack of time 20 / 50 20) _________barrier is related to the process of coding and decoding the message organisational semantic technological Individual 21 / 50 21) Management information systems (MIS) create and share documents that support day – today office activities process business transactions (eg, time cards, payments, orders, etc) capture and reproduce the knowledge of an expert problem solver use the transaction data to produce information needed by managers to run the business 22 / 50 22) Which writing style characterizes the memos? Informal Formal Impersonal tone Neutral 23 / 50 23) The flow of information through MIS is need dependent organization dependent information dependent management dependent 24 / 50 24) This time is devoted to school labs, studying work, commuting, and other activities involving your immediate and long-term goals. Committed time Discretionary time Maintenance time Family time 25 / 50 25) When a person receives a message, it is their responsibility to provide the sender: Feedback Self Concept Perception Nonverbal Clues 26 / 50 26) In claim letter the initial statement should contain Good news Bad news Mixed news Ambiguous 27 / 50 27) The trump card during __________ should be brought out at the crucial moment. Interview Negotiation Training Purchasing 28 / 50 28) Supplementary Parts are usually short messages with natural, casual use of language. Formal reports Informal reports Short reports Progress report 29 / 50 29) The method used to communicate a message (text, talking, writing, etc) The method used to communicate a message (text, talking, writing, etc) Channel Colloquialism Communication correspondence 30 / 50 30) The foremost barrier to oral communication is interestedness humility concentration poor listening 31 / 50 31) The handshake that conveys confidence is Limp Firm Loose Double 32 / 50 32) The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is _________________. Committed time Discretionary time Maintenance time Family time 33 / 50 33) Goals help us to ________ Communicate Success Work Motivate 34 / 50 34) Complaint letter should be called_____________ Persuasive letters Claim letter Inquiry letters Sales letters 35 / 50 35) __________type of orders are issued if there are a number of operational specialties written general mandatory procedural 36 / 50 36) The following is the permanent records for business Business letters Ledgers Production reports All of these 37 / 50 37) The essence of time management is taking charge of your life and not allowing _________ to control Poor study skills and habits Interruptions Distractions Anxiety 38 / 50 38) _____________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Periodic Reports Formal Reports Progress Reports Conference Reports 39 / 50 39) __________letter is the reply to complaint. Adjustment An inquiry Collection Sales 40 / 50 40) This time is yours to use as you please, use it for the things you value most in life. Committed time Discretionary time Maintenance time Family time 41 / 50 41) The following is (are) the most effective ways of communication. Verbal Non verbal Written All of these 42 / 50 42) A memorandum (memo) is considered a brief form of written communication for legal use internal use external use formal use 43 / 50 43) Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that? Packing your lunch the night before Putting your backpack at the door Studying all night for an exam Backing up your work 44 / 50 44) The whole concept of achieving success begins with how you __________ Behave Think Work All of these 45 / 50 45) Text Parts are ___________ basic parts of a formal report. 4 3 6 5 46 / 50 46) Pronouncing words clearly and correctly so that each sound can be heard Enunciation Verbal communication Talking loudly listening 47 / 50 47) The back bone of any organization is information management employee capital 48 / 50 48) __________ expressly designed for the support of individual and collective decision making. MIS DSS IPS OSS 49 / 50 49) Business letters produce immediate effect because they are interesting informal brief formal 50 / 50 50) A creative way to brainstorm, plan, and put your vision into action is to use a(an) ____________. 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