Business Communication – Set 1 January 29, 2025 by aasi 0% Report a question What’s wrong with this question? You cannot submit an empty report. Please add some details. 1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950 Business Communication – Set 1 Dear ! This is Business Communication – Set 1 Quiz and it contains 50 questions. Keep Learning! 1 / 50 1) Pronouncing words clearly and correctly so that each sound can be heard Enunciation Verbal communication Talking loudly listening 2 / 50 2) In claim letter the initial statement should contain Good news Bad news Mixed news Ambiguous 3 / 50 3) This time is devoted to school labs, studying work, commuting, and other activities involving your immediate and long-term goals. Committed time Discretionary time Maintenance time Family time 4 / 50 4) Text Parts are ___________ basic parts of a formal report. 4 3 6 5 5 / 50 5) The whole concept of achieving success begins with how you __________ Behave Think Work All of these 6 / 50 6) _____________ include investigation of an issue or problem or Calculation of financial ratios of a company. Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports 7 / 50 7) _____________ letter is the reply to complaint. Adjustment An inquiry Collection Sales 8 / 50 8) A common fallacy about manager is that he must be Loud Flamboyant Drinker All of these 9 / 50 9) As per Newman and Summer Communication is the Exchange of Facts Opinion Emotions All of these 10 / 50 10) The foremost barrier to oral communication is interestedness humility concentration poor listening 11 / 50 11) _______________ are usually short messages with natural, casual use of language Formal reports Informal reports Short reports Progress report 12 / 50 12) Oral communication is the interchange of _____________ between the sender and receiver. written messages verbal messages cues and clues signs and gestures 13 / 50 13) The ________ body of the presentation should be broken into short and clear units Main Middle Upper Lower 14 / 50 14) __________ is a particular type of order in which the subordinate is not only ordered to do a job but also given guidance on how to do it Instruction Procedural persuasion Advice 15 / 50 15) __________letter is the reply to complaint. Adjustment An inquiry Collection Sales 16 / 50 16) The flow of information through MIS is need dependent organization dependent information dependent management dependent 17 / 50 17) Goals help us to ________ Communicate Success Work Motivate 18 / 50 18) Complaint letter should be called_____________ Persuasive letters Claim letter Inquiry letters Sales letters 19 / 50 19) The following is the permanent records for business Business letters Ledgers Production reports All of these 20 / 50 20) Supplementary Parts are usually short messages with natural, casual use of language. Formal reports Informal reports Short reports Progress report 21 / 50 21) _____________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Periodic Reports Formal Reports Progress Reports Conference Reports 22 / 50 22) ________ of the letter consists of main message. Heading Body Greeting Closing 23 / 50 23) This time is yours to use as you please, use it for the things you value most in life. Committed time Discretionary time Maintenance time Family time 24 / 50 24) The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is _________________. Committed time Discretionary time Maintenance time Family time 25 / 50 25) The essence of time management is taking charge of your life and not allowing _________ to control Poor study skills and habits Interruptions Distractions Anxiety 26 / 50 26) The handshake that conveys confidence is Limp Firm Loose Double 27 / 50 27) _____________barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc interpersonal physical technological organizational 28 / 50 28) The method used to communicate a message (text, talking, writing, etc) The method used to communicate a message (text, talking, writing, etc) Channel Colloquialism Communication correspondence 29 / 50 29) Registering sound vibrations Hearing Verbal communication Non – Verbal communication Listening 30 / 50 30) Business letters produce immediate effect because they are interesting informal brief formal 31 / 50 31) Sales letters start with An easy and effective way An attention-getting device A smooth story Buffer 32 / 50 32) ___________ include investigation of an issue or problem or Calculation of financial ratios of a company. Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports 33 / 50 33) _________barrier is related to the process of coding and decoding the message organisational semantic technological Individual 34 / 50 34) Which writing style characterizes the memos? Informal Formal Impersonal tone Neutral 35 / 50 35) The trump card during __________ should be brought out at the crucial moment. Interview Negotiation Training Purchasing 36 / 50 36) Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that? Packing your lunch the night before Putting your backpack at the door Studying all night for an exam Backing up your work 37 / 50 37) The back bone of any organization is information management employee capital 38 / 50 38) __________type of orders are issued if there are a number of operational specialties written general mandatory procedural 39 / 50 39) Management information systems (MIS) create and share documents that support day – today office activities process business transactions (eg, time cards, payments, orders, etc) capture and reproduce the knowledge of an expert problem solver use the transaction data to produce information needed by managers to run the business 40 / 50 40) A memorandum (memo) is considered a brief form of written communication for legal use internal use external use formal use 41 / 50 41) What is one of the major barriers to effective time management? Procrastination Being well organized Lack of money Lack of time 42 / 50 42) The following is (are) the most effective ways of communication. Verbal Non verbal Written All of these 43 / 50 43) Which of the following is considered a method to help overcome personal barriers to effective communication? Impulsive behavior Poor administrative practices Engaging in excessive impression management Improvement of listening skills 44 / 50 44) _________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization. MIS DSS MRS none of these 45 / 50 45) A creative way to brainstorm, plan, and put your vision into action is to use a(an) ____________. Mind map Visualization Time log To-do list 46 / 50 46) If the employees do not abide by the norms of organisation, or violate the rules and regulations the employer will give_________ to employee warning suggestion counselling advice 47 / 50 47) __________ expressly designed for the support of individual and collective decision making. MIS DSS IPS OSS 48 / 50 48) When a person receives a message, it is their responsibility to provide the sender: Feedback Self Concept Perception Nonverbal Clues 49 / 50 49) MIS normally found in a manufacturing organization will not be suitable in the __________. service sector banking sector agriculture sector none of these 50 / 50 50) Internal information for MIS may come from any one of the following department. 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