Business Communication - Set 2

Business Communication – Set 2

Dear ! This is Business Communication – Set 2 Quiz and it contains 50 questions.

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1 / 50

1) Feedback can come in the form of

environmental noise

nonverbal communication only

verbal communication only

verbal and nonverbal listener responses

2 / 50

2) What is the primary purpose of report

To control problems, sell products and services

To analyze problems and predict practical alternatives

To monitor and control production, sales, shipping, etc

To solve problems and supply facts

3 / 50

3) What does an report presents

Always state the research question or hypothesis and are written in first person to show that the author takes responsibility for the findings

Usually a review of the literature, the findings, a discussion and recommendations

Always present recommendations as well as an outline of the methods used and the findings

At least a review of the literature, the methods used, the findings and a discussion They have some common elements but may vary in overall organisational structure

4 / 50

4) Generally speaking, in business we communicate

to both persuade and inform

only to persuade

only to inform

only to entertain

5 / 50

5) What writing style is usually used in reports

Objective and detached

Personal and critical

Emotive and judgmental

Subjective and detached

6 / 50

6) Communication without words is called

Non- verbal communication

Verbal

Oral communication

Written communication

7 / 50

7) Communication following strict lines of authority and reporting relationships is known as

open door policy

chain of command

effective communication

the grapevine

8 / 50

8) All of the following might be involved in nonverbal communication except

touch

facial expressions

gestures

phone messages

9 / 50

9) Exchange of ideas between two or more persons is

Understanding

Telling

communication

listening

10 / 50

10) Raised eyebrows and shrugs are examples of

body language

cross-cultural communication

poor communication

good communication

11 / 50

11) Lack of openness in communication

reduces employee satisfaction

has no effect on employee satisfaction

reduces management satisfaction

shows good management control

12 / 50

12) Which of the following problems can occur as a result of ineffective downward flow?

Employees feeling that they don't receive enough information to do their jobs

Employees feeling that they receive too much information

Employees feeling the information they do receive is not the information they need

All of these

13 / 50

13) A message can only be deemed effective when it is

repeated back as proof of understanding

communicated face-to-face

delivered with confidence

understood by others and produces the intended results

14 / 50

14) What type of audience are, people who have to act or make decisions on the basis of the report

Primary

Secondary

Immediate

None of these

15 / 50

15) Rumours are likely to spread fastest in all of the following instances except when

the rumour seems credible

the recipient is emotionally anxious

the information is important to those involved

the recipient is not concerned about the information

16 / 50

16) Which of the following is not a barrier to effective communication?

language

defensiveness

filtering

channel richness

17 / 50

17) Human communication is essentially

perfect

imperfect

short-lived

emotional

18 / 50

18) Three ways in which communication flows through formal organizational channels are called

loose coupling, tight coupling, and uncoupling

positive flow, negative flow, and peripheral flow

downward flow, upward flow, and horizontal flow

the grapevine, the gatekeeper, and the network

19 / 50

19) Which of the following is accomplished initially while planning a report

Defining purpose

Identifying the sequence in which tasks should be performed

Preparing a work plan

None of these

20 / 50

20) An example of a communication channel is

face-to-face conversation

feedback

context

noise

21 / 50

21) What is necessary for effective communication to occur?

the right environment, the right people, a message in a timely manner

the right information, the right environment, feedback

the right people, the right information, a message in a timely manner

the right people, feedback, the right information

22 / 50

22) __________ is not one of the 7 Cs of communication:

conciseness

correctness

clarity

character

23 / 50

23) When communicating with people from a different culture it is best to assume

differences until similarity is proven

similar interpretation of symbols

similar understanding of ideas

people are all the same

24 / 50

24) What type of communication does a report to a customer from an employer is

Manager communication

officer communication

administrator communication

Official communication

25 / 50

25) If there is no receiver, there is no

communication

sender

Message

Media

26 / 50

26) Communication between departments or functional units of companies is known as

department communication

upward communication

command communication

horizontal communication

27 / 50

27) The word communication is derived from communis (Latin) which means:

common

community

message

oral speech

28 / 50

28) The first opportunity to gain the reader’s attention in a direct mail letter is

in the attention line

in the opening paragraph

in the top margin

on the envelope

29 / 50

29) In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.

the person who encodes an idea

message interference

a message pathway

the person who decodes a message

30 / 50

30) Any factor which disturbs, confuses, or interferes with the communication of a message is known as

Noise

Inaccurate encoding

Inaccurate decoding

Disturbance

31 / 50

31) Organizational communication includes

interviewing potential employees

resolving conflicts

presenting and selling ideas

All of these

32 / 50

32) In interpersonal communication, ethics

are important

stand in the way of honesty

increase barriers to understanding

are not a consideration

33 / 50

33) In business, the purpose of writing is mainly to

entertain

Both inform and persuade

persuade

inform

34 / 50

34) The ability to communicate effectively

is a natural talent that cannot be learned

depends on the education level of those around you

can be learned

depends on not using technology to send messages

35 / 50

35) Learning to communicate with others is key to

winning the approval of everyone around you

establishing rewarding relationships

never being misunderstood

eliminating all of your listeners' physiological noise

36 / 50

36) Which of the following sentences is least effective in driving for the sale?

Visit our web site today to order your tickets for the Super Bowl

We hope to hear from you soon

Mail the enclosed card now–your free gift is waiting

Call our 800-number within 24 hours to place your order for the Mac II recorder

37 / 50

37) The information of MIS comes from the

Internal source

External source

Both Internal and External sources

None of these

38 / 50

38) __________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.

Interpersonal communication

Upward communication

Directional communication

Occupational communication

39 / 50

39) In general, human beings are

Indifferent communicators

Perfect communicators

Good communicators

Poor communicators

40 / 50

40) As a process of sharing thoughts and ideas, communication suffers mainly from

both physical and non-physical barriers

non-physical barriers

gender differences

physical barriers

41 / 50

41) Effective communication is essentially a

both a one-way and a two-way process

two-way process

one-way process

three-way process

42 / 50

42) Informative writing focuses primarily on the

writer

reader

Business Communication – Set 2

Business Communication – Set 2

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